A question? A doubt? We have the answers to your questions in this FAQ.

If you cannot find what you are looking for, please contact us directly via the contact form by clicking here.

Order and Personalization

Absolutely, we offer customization options to meet the specific needs of your store or business. Whether for large quantities, special design requirements, or other specifications, we are ready to work closely with you to create tailor-made solutions. Contact us to discuss the details and develop a personalized offer that perfectly meets your needs.

To place an order, simply contact us via the contact button at the bottom of each product sheet or directly at contact@mashkoori.com

Packaging options for bulk orders depend on the specific product. For detailed information on the packaging options available for your bulk order, please contact us directly and specify the product concerned. We will be happy to discuss your specific requirements and customize the packaging accordingly.

Order Tracking and Delivery Times

If the product is available in our warehouse in France, you will receive a tracking number upon shipment. For direct orders to Iran, this only applies when the product is not available in our warehouses in France. In this case, please contact us via our online form specifying your order number for further tracking details.

Delivery times are approximately one week when the product is in stock in our warehouse in France. If ordering from Iran, we will quickly process the request and provide you with a detailed delivery time estimate.

Product Information

Opting for our premium products has distinctive advantages. We source the best products directly from producers, eliminating middlemen, which guarantees exceptional quality at competitive prices. Our commitment to customer satisfaction is also reflected in personalized service.

To stay informed about new products and updates to our catalog, we encourage you to subscribe to our newsletter. You can also request a digital catalog via our contact form. These means will allow you to regularly receive updated information on our range of products and the latest news.

Our range of products is divided into 4 categories: – spices – delicatessens – essential oils – dried fruits

Storage and Specific Requirements

Absolutely. If any special requirements in terms of storage conditions are necessary, we will specify them when ordering. We are flexible and ready to take into account your specific needs to ensure the optimal preservation of our premium products. Please let us know of any special requirements, and we will ensure your request is met.

Our products are imported legally and pass through all customs processes in force in France and the European Union, thus guaranteeing their full compliance. We are committed to meeting the highest security standards to ensure customer satisfaction and trust.